All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and get the item into production as soon as possible. 

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. A typical order can take around 2-3 weeks to arrive when ordered

Unless there are exceptional circumstances, we make every effort to fulfil your order within 10 business days of the date of your order. You can also provide delivery instructions on the checkout page of our website. 


Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Shipping charges will be more if delivery is overseas. If there is any damage to the packaging on delivery, contact us immediately

If you have any questions about the delivery and shipment or your order, please contact us at info@neoncave.co.uk